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AdminFavorites.com
Internet resource for administrators, network operators, system engineers. |
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ItilFoundations.com
Information & software directory for IT professionals working in a Service Management organization. |
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WindowsManagement.com
Online resource for IT Professionals who deploy, manage, and support Microsoft products and services. |
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| Real Time SLA dashboard for your IT services |
 Visit Zyrion Traverse Web Site
 Download Zyrion Traverse
Service Level Monitoring
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Zyrion Traverse is a scalable network & systems monitoring software that presents correlated views of networks, servers and applications. |
In addition to systems and network management, Zyrion Traverse also does application monitoring of databases, web apps, java applications, mail servers, exchange, blackberry enterprise server, etc.
Some key features include:
- Bandwidth monitor
- Linux Server monitoring
- Windows Monitoring
- Cisco router monitoring
- Oracle, MySQL, SQL Server monitor
- Exchange, Active directory, etc.
Reports include:
- SLA
- Real time event logs, traps, syslogs
- Capacity planning
- Performance and Trend analysis
Download free trial from www.zyrion.com
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Network Inventory Advisor audits all network software and hardware
simply and efficiently. Network Inventory Advisor automatically
queries all network assets and builds ready-to-use network inventory
reports. |
It stores inventory snapshots of the whole network and allows
tracking all hardware changes, auditing software licenses and
collecting invaluable network data. With Network Inventory Advisor you
can manage Windows, Mac OS, Linux nodes and other network devices in
one place.
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ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes. |
ActiveXperts HelpDesk System helps you to:
- Increase customer satisfaction
- Reduce customer downtime
- Improve response times to customers
- Improve accuracy of the responses to customers
- Keep calls organized by the use of (sub)categories
- Save time with predefined Templates for requests
- Solve problems easier by finding solutions from previous responses
- Give you anoverview of your outstanding support tickets
ActiveXperts HelpDesk can be installed in your own network. You install the software yourself on a Windows server. You take care of installation, configuration, upgrade, maintenance, backup, etc.
As an alternative, you can use software as a service. Using this online service (known as SaaS - software as a service) you no longer need to worry about installation, configuration, upgrade, maintenance, backup, etc. of the software.
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BMC Service Level Management, BMC Software's automated service level
management solution, helps customers align crucial IT infrastructure and
service desk processes with the priorities of the business. BMC(r)
Service Level Management automates, monitors, and manages service level
agreement processes for commitments made between the IT and the
businesses or customers they support.
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OpenView Service Navigator delivers a navigable, visual representation
of business and operational services, helping to perform root-cause
analysis and analyzing the business impact of IT infrastructure
problems.
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IBM Tivoli Service Level Advisor gives providers of IT services the
ability to define and automatically evaluate SLAs that include monitored
data from across the IT infrastructure. An SLA wizard interface guides
even non-technical staff through the process of defining service
offerings, customers, business schedules, which can be combined into
SLAs consistent with ITIL best practices guidelines for Service Level
Management.
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Mercury Business Availability Center enables management of business
availability from a business- and service-level perspective. Key
business process and system indicators can be viewed in real time, and
problem resolution can be prioritized based on business impact and
service level compliance.
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NetQoS SuperAgent tracks and measures end-user response time—without desktop or server agents. It monitors all the TCP application packets as they travel from the network through the data center and out again, providing a way to measure network round trip time, server response time, data transfer time, and much more.
SuperAgent breaks response time into its basic components: application, server, and network delay. This analysis enables you to rapidly troubleshoot network and application performance bottlenecks and quantify application performance. It continually measures and analyzes performance for all transactions, compares the response time against the baselines and thresholds that it calculates, and alerts you to application performance deterioration. SuperAgent automatically investigates the cause of problems as they occur and provides key diagnostic data to help you quickly solve network and application performance problems.
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NimBUS is a service level monitoring solution completely developed
in-house which provides scaleable, resilient and reliable monitoring
capabilities for organizations that wish to proactively manage critical
IT resources against service level agreements. These resources include,
but are not limited to, servers, hosts, applications, databases,
networking services and network devices. |
The NimBUS service level monitoring solution provides four core
functions:
* Real time performance monitoring and reporting of potential problems
* Service level agreement (SLA) definition, monitoring and reporting
* Customizable business service and operations dashboards
* End-to-end response time measurement with end-user service levels
For data collection and automation NimBUS offers a comprehensive suite
of infrastructure monitoring robots and probes. NimBUS probes will
enable full coverage of heterogeneous IT infrastructures. Monitoring
probes include support for networks, databases, servers, middleware,
email, applications, web-based services, directory services, and much
more. NimBUS open APIs, flexible architecture, and out-of-the-box 3rd
party integrations and gateways, ensures that adapting to other
management tools and service level monitoring processes is easily
achieved.
With NimBUS, all service level monitoring functions are inherent
functions; they are written collectively as a single architecture and
single code base. The result is easy installation, deployment,
configuration, administration, and most important - usability - with
NimBUS there is no requirement for strenuous installation integrations
and ongoing administration efforts.
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Unicenter Service Assure and Unicenter Service Level Management are
solutions in the Unicenter Service Management portfolio that focus on
end-user SLA contract management and infrastructure service level
management, respectively. They combine to provide full life-cycle SLA
management, starting from the organization modeling necessary to
administer contractual relationships between the IT organization and
internal or external business units, to detailed monitoring of defined
service offerings, to aggregation and correlation of key metric data
across systems, platforms, networks, and applications.
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Alerting
Monitoring
Download Network Inventory Advisor