NimBUS

NimBUS is a service level monitoring solution completely developed in-house which provides scaleable, resilient and reliable monitoring capabilities for organizations that wish to proactively manage critical IT resources against service level agreements. These resources include, but are not limited to, servers, hosts, applications, databases, networking services and network devices.

The NimBUS service level monitoring solution provides four core functions:
* Real time performance monitoring and reporting of potential problems
* Service level agreement (SLA) definition, monitoring and reporting
* Customizable business service and operations dashboards
* End-to-end response time measurement with end-user service levels

For data collection and automation NimBUS offers a comprehensive suite of infrastructure monitoring robots and probes. NimBUS probes will enable full coverage of heterogeneous IT infrastructures. Monitoring probes include support for networks, databases, servers, middleware, email, applications, web-based services, directory services, and much more. NimBUS open APIs, flexible architecture, and out-of-the-box 3rd party integrations and gateways, ensures that adapting to other management tools and service level monitoring processes is easily achieved.

With NimBUS, all service level monitoring functions are inherent functions; they are written collectively as a single architecture and single code base. The result is easy installation, deployment, configuration, administration, and most important - usability - with NimBUS there is no requirement for strenuous installation integrations and ongoing administration efforts. Company: Nimsoft, Inc.
Internet:   www.nimsoft.com

ActiveXperts HelpDesk System

ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes.

ActiveXperts HelpDesk System helps you to:

• Increase customer satisfaction
• Reduce customer downtime
• Improve response times to customers
• Improve accuracy of the responses to customers
• Keep calls organized by the use of (sub)categories
• Save time with predefined Templates for requests
• Solve problems easier by finding solutions from previous responses
• Give you anoverview of your outstanding support tickets

ActiveXperts HelpDesk can be installed in your own network. You install the software yourself on a Windows server. You take care of installation, configuration, upgrade, maintenance, backup, etc.
As an alternative, you can use software as a service. Using this online service (known as SaaS - software as a service) you no longer need to worry about installation, configuration, upgrade, maintenance, backup, etc. of the software. Company: ActiveXperts Software
Internet:   www.activexperts.com/helpdesk

BMC Service Level Management

BMC Service Level Management, BMC Software's automated service level management solution, helps customers align crucial IT infrastructure and service desk processes with the priorities of the business. BMC(r) Service Level Management automates, monitors, and manages service level agreement processes for commitments made between the IT and the businesses or customers they support.
Company: BMC Software
Internet:   www.bmc.com

HP Service Navigator

OpenView Service Navigator delivers a navigable, visual representation of business and operational services, helping to perform root-cause analysis and analyzing the business impact of IT infrastructure problems.
Company: HP
Internet:   www.hp.com

IBM Tivoli Service Level Advisor

IBM Tivoli Service Level Advisor gives providers of IT services the ability to define and automatically evaluate SLAs that include monitored data from across the IT infrastructure. An SLA wizard interface guides even non-technical staff through the process of defining service offerings, customers, business schedules, which can be combined into SLAs consistent with ITIL best practices guidelines for Service Level Management.
Company: IBM
Internet:   www-306.ibm.com

Mercury Business Availability Center

Mercury Business Availability Center enables management of business availability from a business- and service-level perspective. Key business process and system indicators can be viewed in real time, and problem resolution can be prioritized based on business impact and service level compliance.
Company: Mercury
Internet:   www.mercury.com

NetQoS SuperAgent

NetQoS SuperAgent tracks and measures end-user response time—without desktop or server agents. It monitors all the TCP application packets as they travel from the network through the data center and out again, providing a way to measure network round trip time, server response time, data transfer time, and much more.

SuperAgent breaks response time into its basic components: application, server, and network delay. This analysis enables you to rapidly troubleshoot network and application performance bottlenecks and quantify application performance. It continually measures and analyzes performance for all transactions, compares the response time against the baselines and thresholds that it calculates, and alerts you to application performance deterioration. SuperAgent automatically investigates the cause of problems as they occur and provides key diagnostic data to help you quickly solve network and application performance problems.
Company: NetQoS, Inc.
Internet:   www.netqos.com/solutions/superagent/index.html

Unicenter Service Assure

Unicenter Service Assure and Unicenter Service Level Management are solutions in the Unicenter Service Management portfolio that focus on end-user SLA contract management and infrastructure service level management, respectively. They combine to provide full life-cycle SLA management, starting from the organization modeling necessary to administer contractual relationships between the IT organization and internal or external business units, to detailed monitoring of defined service offerings, to aggregation and correlation of key metric data across systems, platforms, networks, and applications.
Company: Computer Associates
Internet:   www3.ca.com