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Service Level Monitoring in the field of Information and Communication Technology (ICT) involves the systematic process of monitoring and evaluating the performance of IT services against predetermined service level agreements (SLAs) or service level objectives (SLOs). This practice entails measuring key performance indicators (KPIs) and metrics to ensure that IT services align with agreed-upon standards and meet the expectations of customers and stakeholders. Service level monitoring is crucial for ensuring that IT services contribute effectively to organizational objectives and deliver value to users.