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VoIP monitoring within Information and Communication Technology (ICT) involves meticulously observing and evaluating Voice over Internet Protocol (VoIP) traffic and systems to uphold the quality, dependability, and efficiency of voice communications over IP networks. VoIP technology facilitates transmitting voice communication through internet protocol networks, offering cost-effective and adaptable communication solutions. VoIP monitoring encompasses scrutinizing diverse facets of VoIP systems, including call quality, network performance, call signaling, and VoIP infrastructure. This comprehensive approach aims to pinpoint issues, troubleshoot problems, and optimize the VoIP environment.