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Service Assurance

Service Assurance solutions from CA Technologies start with unified monitoring and a common, consistent set of data shared across systems, networks, databases and applications.

Analytics then transform the data into operational intelligence for insight into service behavior and business impact. With an end-to-end view of exactly how the infrastructure is supporting critical services, IT can quickly pinpoint problems and know what action to take and when. Our approach helps IT focus on making sure every user interaction is successful to deliver exceptional customer experience that drives competitive business advantage.

Service Assurance solutions from CA Technologies are designed to help IT operations:

  • Improve customer experience to drive and protect revenue.
  • Prioritize and manage IT resources and actions based on customer experience and business impact.
  • Optimize infrastructure utilization and efficiency to successfully handle more services.
  • Reduce cost of service delivery while improving quality and minimizing risk.
  • Rationalize and integrate IT management tools across silos.